1. Introduction
277 pub ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the services available at 277pub.org (the "Website"). This Privacy Policy ("Policy") describes in detail how 277 pub collects, processes, stores, shares, and protects personal information in connection with the operation of the 277 pub online casino platform.
This Policy applies to all users of the 277 pub Website and associated services, including registered members, visitors who browse without registering, and individuals who contact 277 pub through any available support channel. By accessing the Website or registering a 277 pub account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the 277 pub Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with the 277 pub platform.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, 277 pub is the personal information controller responsible for the personal data collected through the 277pub.org Website and associated services.
If you have any questions about this Policy or wish to exercise your data subject rights, you may contact the 277 pub Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
3. Personal Data We Collect
277 pub collects the following categories of personal data in connection with the operation of the platform:
- Identity data: Full legal name, date of birth, nationality, and government-issued identification details (such as passport number, driver's licence number, SSS, GSIS, or PhilHealth ID number) collected as part of the Know Your Customer (KYC) verification process.
- Contact data: Email address, mobile phone number, and residential address (including city, province, and postal code within the Philippines).
- Account data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
- Financial data: Payment method details (such as GCash account reference, Maya account reference, or bank account details), transaction history, deposit and withdrawal records, and balance information. 277 pub does not store full payment card numbers.
- Gaming data: Game history, wagering activity, session duration, game preferences, bonus usage, and win/loss records.
- Technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Usage data: Pages visited on the Website, navigation paths, time spent on pages, links clicked, and features accessed.
- Communications data: Records of your correspondence with 277 pub customer support, including live chat transcripts, email exchanges, and any feedback or complaints submitted.
4. How We Collect Your Data
277 pub collects personal data through the following means:
- Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, participating in promotions, or contacting customer support.
- Automated technologies: Technical and usage data collected automatically when you access the Website, through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for details on our cookie practices.
- Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and anti-money-laundering screening services; payment data from payment processing partners.
- Publicly available sources: Information from public registers or databases where relevant to our legal compliance obligations.
5. Legal Basis for Processing
277 pub processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:
- Contractual necessity: Processing required to register your account, operate your account, process deposits and withdrawals, and provide the gaming services you have requested.
- Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, gaming regulatory requirements, and tax reporting obligations.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of the 277 pub service, where such interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. How We Use Your Personal Data
277 pub uses the personal data we collect for the following purposes:
- To register and maintain your 277 pub player account
- To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations
- To process deposits, withdrawals, and other financial transactions
- To provide access to games, promotions, and other platform features
- To detect, investigate, and prevent fraud, money laundering, and other illegal activities
- To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion or limit settings
- To provide customer support and respond to your enquiries and complaints
- To send you transactional communications (account notifications, security alerts, withdrawal confirmations)
- To send you marketing communications about 277 pub promotions and offers, where you have consented to receive such communications
- To analyse usage patterns and improve the functionality, performance, and content of the 277 pub platform
- To comply with applicable legal and regulatory obligations
7. Sharing Your Personal Data
277 pub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- KYC and identity verification providers: Third-party services engaged to verify your identity and age as required by Philippine gaming regulations.
- Payment processors: Payment service providers (such as GCash, Maya, and banking partners) engaged to process your deposits and withdrawals.
- Game software providers: Game studios and platform providers whose games are available on 277 pub, to the extent necessary to operate those games and maintain game integrity.
- Fraud prevention and AML services: Third-party screening services used to detect and prevent fraud, money laundering, and other financial crimes.
- Regulatory and law enforcement authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or a valid legal order.
- IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation of the 277 pub platform.
- Professional advisers: Lawyers, auditors, and other professional advisers engaged by 277 pub in connection with its legal and compliance obligations.
All third-party service providers engaged by 277 pub are required to process personal data only in accordance with 277 pub's instructions and applicable data protection law, and to implement appropriate technical and organisational security measures.
8. Cookies & Tracking Technologies
277 pub uses cookies and similar tracking technologies on the Website. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use the platform.
We use the following categories of cookies:
- Strictly necessary cookies: Essential for the operation of the Website, including session management, login authentication, and security functions. These cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalised experience.
- Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Website, helping us identify areas for improvement. These are only placed with your consent.
- Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only placed with your explicit consent.
You can manage your cookie preferences through the cookie consent tool available on the Website, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the 277 pub platform.
9. Data Retention
277 pub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
- Active account data: Retained for the duration of your membership with 277 pub and for a period of at least five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
- KYC and identity verification records: Retained for a minimum of five (5) years following the end of the business relationship, as required by the Anti-Money Laundering Act of 2001 (as amended) and its implementing rules.
- Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
- Customer support records: Retained for three (3) years following the resolution of the relevant enquiry or complaint.
- Marketing consent records: Retained until you withdraw consent or for three (3) years following your last interaction with 277 pub marketing communications, whichever is earlier.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 277 pub's data disposal procedures.
10. Data Security
277 pub implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the 277 pub platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
- Access controls: Access to personal data is restricted to authorised 277 pub personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
- Password security: Account passwords are stored in hashed form using strong cryptographic algorithms. 277 pub staff cannot view your password in plain text.
- Two-factor authentication: 277 pub offers two-factor authentication (2FA) to members as an additional layer of account security.
- Regular security assessments: 277 pub conducts periodic security reviews and vulnerability assessments of its platform and infrastructure.
- Incident response: 277 pub maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, 277 pub will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
While 277 pub takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your own account credentials.
11. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 277 pub:
- Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
- Right of access: The right to request a copy of the personal data that 277 pub holds about you, together with information about how it is being processed.
- Right to rectification: The right to request correction of any inaccurate or incomplete personal data that 277 pub holds about you.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 277 pub's legal retention obligations.
- Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 277 pub has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of the above rights, please contact the 277 pub Data Protection Officer using the details in Section 15. 277 pub will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.
12. Children & Minors
The 277 pub platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 277 pub does not knowingly collect personal data from individuals under the age of 21.
If 277 pub becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended and the personal data will be deleted in accordance with our data disposal procedures. Any deposits associated with an underage account will be handled in accordance with applicable regulatory requirements.
If you believe that a minor has registered a 277 pub account or that 277 pub has inadvertently collected personal data from a minor, please contact us immediately using the details in Section 15.
13. Third-Party Links
The 277 pub Website may contain links to third-party websites or services for informational or operational purposes. This Privacy Policy applies solely to the 277 pub platform and does not extend to any third-party websites or services that may be accessible via links on the Website.
277 pub is not responsible for the privacy practices, content, or data security of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to those sites.
14. Changes to This Privacy Policy
277 pub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, 277 pub will notify registered members by email or by posting a prominent notice on the Website prior to the changes taking effect.
The date of the most recent revision to this Policy is indicated at the top of this page. We recommend that you review this Policy periodically to stay informed of how 277 pub is protecting your personal information. Your continued use of the 277 pub platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
15. Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 277 pub, please contact our Data Protection Officer:
- Live Chat: Available 24/7 via the chat widget on 277pub.org
- Email: privacy 277pub.org
If you are not satisfied with 277 pub's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
277 pub is committed to working cooperatively with the NPC and to resolving any complaints regarding our data processing practices in a timely and transparent manner.